Terms, Conditions and Policies

Legal Notice & UK Knife Law Compliance

Compliance with United Kingdom Law

The Blade Medic operates strictly within United Kingdom law. We will not undertake any work on knives or bladed articles that are illegal to possess, carry, sell, or modify under current legislation.

We will also refuse to carry out any modification that could render an otherwise lawful knife illegal, including but not limited to alterations to blade length, locking mechanisms, concealment features, or opening systems.

If an item is presented to us which is believed to be unlawful, we reserve the right to refuse service immediately.

Where required, and in line with our legal and moral obligations, The Blade Medic may report such items to the local constabulary.

Customer Responsibility

It is the sole responsibility of the customer to ensure that any knife or bladed article submitted to The Blade Medic is legal to own, transport, and present for service.

By engaging our services, you confirm that:

  • You are legally entitled to possess the item.

  • The item complies with UK law.

  • You are transporting or shipping it lawfully.

Transporting Bladed Articles

When travelling to or from our premises, customers are strongly advised to:

  • Carry blades in a locked container or case.

  • Place the container in the boot of the vehicle, away from immediate access.

  • Travel directly to and from the appointment without unnecessary stops.

An appointment slip or booking confirmation provided by The Blade Medic may be used as evidence of “good reason” for carrying the item. However, the decision as to whether this constitutes a lawful reason rests solely with the attending law-enforcement officer.

If you are uncertain about lawful transportation, we recommend contacting us in advance. In some circumstances, we may be able to arrange collection of the item.

Limitation of Liability – Legal Consequences

Neither The Blade Medic, nor its owners, directors, employees, or agents shall be held liable for any legal action, prosecution, seizure, or penalties arising from the carrying, use, transport, shipping, or possession of bladed articles before, during, or after any service provided.

Limitation of Liability – Injury or Damage

The Blade Medic accepts no responsibility for injuries, accidents, or damage caused by bladed articles:

  • Prior to being received by us,

  • During the sharpening or restoration process,

  • Or after the item has been returned to the customer.

All bladed articles are inherently dangerous tools, and users assume full responsibility for their safe handling and use at all times.

Trademark Notice

“The Blade Medic” is a trading name for which trademark registration is currently pending.

Any unauthorised use of this term, or confusingly similar names or branding, will be pursued.

Shipping & Delivery Policy

Dispatch Timeframes

All items purchased from The Blade Medic shop will be dispatched within seven (7) days of cleared payment being received.

In most cases, orders are shipped much sooner — typically within one to two working days.

Dispatch times may vary slightly during busy periods, holidays, or where additional processing is required. Customers will be notified if any significant delay is anticipated.

Shipping Method

We ship orders using Royal Mail Tracked 48.

Once dispatched, customers will receive:

  • A confirmation notification; and

  • A tracking number to follow the delivery progress.

Delivery times quoted by carriers are estimates only and are not guaranteed.

Carrier Responsibility

While we take care to package all items securely, The Blade Medic is not responsible for any delay, loss, theft, or damage caused by the postal or courier service once the item has been handed over for delivery.

Any claims relating to late or missing deliveries must be raised with the carrier directly. We will, where reasonable, assist customers by providing tracking information and dispatch confirmation.

Delivery Address Accuracy

Customers are responsible for ensuring that all delivery details are correct at the time of ordering.

The Blade Medic accepts no liability for items delivered to an incorrect address provided by the customer.

Where an item is returned to us due to incorrect or incomplete address details, additional postage costs may apply before re-dispatch.

Failed Deliveries & Returned Items

If a delivery attempt is unsuccessful and the parcel is:

  • Returned to us by the carrier; or

  • Held pending further instructions,

we will contact the customer to arrange re-delivery.

Re-shipping costs will be payable by the customer unless the error occurred on our part.

Age-Restricted Items

Some products may be subject to age-restriction laws.

By placing an order, customers confirm that they are legally permitted to purchase and receive such items. Delivery drivers may require proof of age upon receipt.

All restored, repaired, or sharpened items will be returned using Royal Mail Tracked 48 with age-verification on delivery.

International Shipping (If Applicable)

Where international shipping is offered, customers are responsible for:

  • Ensuring the item is legal to import into their country;

  • Any customs charges, import duties, or taxes levied; and

  • Delays caused by customs inspections.

The Blade Medic accepts no responsibility for items seized or delayed by customs authorities.

Packaging & Discretion

All items are packaged securely and discreetly to ensure safety in transit and to protect customer privacy.

Contact Regarding Shipping

If you have questions about shipping, delivery, or tracking your order, please contact us at zak@theblademedic.co.uk before placing an order so we can advise appropriately.

Returns & Refunds Policy

Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Returns for Shop Purchases (Physical Goods)

Customers have the right to cancel and return most online purchases within 14 days of receiving the item.

To be eligible for a return:

  • The item must be unused, in its original condition, and in original packaging where reasonably possible.

  • You must notify us in writing within the 14-day period that you wish to return the item.

  • The item must then be returned promptly.

Return Postage

Unless the item is faulty or sent in error, customers are responsible for the cost of return postage.

We strongly recommend using a tracked and insured postal service, as The Blade Medic is not responsible for items lost or damaged while being returned to us.

Refund Processing

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within a reasonable timeframe.

Original outward postage costs are non-refundable unless the item was faulty or incorrect.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as reasonably possible with photographs and order details.

Where appropriate, we may offer:

  • A replacement;

  • A repair; or

  • A refund, in line with consumer law.

Sharpening & Restoration Services

Payments for sharpening, restoration, or similar services are required in advance.

Due to the bespoke and irreversible nature of this work:

  • No refunds will be issued once work has commenced, regardless of outcome.

  • If a cancellation is requested before work has begun, a refund may be issued at our discretion, minus any non-recoverable costs already incurred.

Once a blade has been sharpened, repaired, or restored, the service is considered completed.

Deposits & Advance Payments

Any deposits or upfront payments taken for services or special orders are non-refundable once work has started or materials have been ordered specifically for that job.

Items Not Eligible for Return

Returns may be refused for:

  • Items showing signs of use, damage, or alteration after delivery;

  • Custom-made or personalised products (where permitted by law);

  • Items returned outside the 14-day window without prior agreement.

Exchanges

We do not guarantee exchanges. Where agreed, customers may be responsible for postage costs in both directions.

How to Request a Return or Refund

To request a return, please contact us with:

  • Your name and order number;

  • The item(s) concerned; and

  • The reason for return.

Do not send items back without contacting us first, as this may delay processing.

Privacy & Cookies Policy

The Blade Medic is committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or use our services.

Information We Collect

We may collect and process the following types of personal data:

  • Name and contact details (such as email address, telephone number, and postal address);

  • Billing and delivery addresses;

  • Payment information (processed securely via third-party providers);

  • Order history and service details;

  • Communications sent to us;

  • Website usage data through cookies and analytics tools.

How We Use Your Information

Your personal data is used only where lawful and necessary, including:

  • To process orders and payments;

  • To arrange delivery or collection of items;

  • To provide sharpening, restoration, or retail services;

  • To communicate with you regarding your order or booking;

  • To meet legal or regulatory obligations;

  • To improve our website and services.

Sharing Your Data

We do not sell or trade personal data.

Your information will only be shared with third parties where necessary to operate the business, including:

  • Website hosting and e-commerce platforms (such as Squarespace);

  • Payment processors and banks;

  • Postal and courier services;

  • Accountants or professional advisers where legally required;

  • Authorities where we are legally obliged to disclose information.

All third parties are required to handle your data securely and in line with applicable data-protection law.

Data Storage & Security

We take reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Data is stored only for as long as necessary for legal, accounting, or operational purposes.

Your Rights

Under UK data-protection law, you have the right to:

  • Request access to the personal data we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of your data (where legally permissible);

  • Object to or restrict certain types of processing;

  • Request data portability;

  • Withdraw consent where applicable.

Requests relating to your data can be made by contacting us directly.

Cookies Policy

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.

Cookies are small text files stored on your device that allow websites to function properly and collect anonymised usage information.

Types of Cookies We Use

We may use:

  • Essential cookies – required for the website to function properly;

  • Performance and analytics cookies – to understand how visitors use the site;

  • Functionality cookies – to remember preferences and settings.

Where required by law, you will be given the option to manage or decline non-essential cookies.

Managing Cookies

Most web browsers allow you to control or disable cookies through their settings.

Please note that disabling some cookies may affect website functionality.

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect legal or operational changes.

The most current version will always be published on our website.

Contact

If you have any questions about this policy or how your data is handled, please contact us through the details provided on our website.

Age Verification Policy

Age Requirement

In accordance with United Kingdom law, The Blade Medic will only provide goods or services relating to bladed articles to individuals aged 18 years or over.

By placing an order, booking a service, or submitting an item for sharpening or restoration, you confirm that you are at least 18 years of age.

Proof of Age

We reserve the right to request valid photographic identification at any stage, including:

  • When items are presented in person;

  • Prior to commencing work;

  • Upon collection; or

  • At the point of delivery.

Acceptable identification may include a passport, driving licence, or other government-issued photo ID.

Refusal of Service

The Blade Medic will not carry out any work for, supply items to, or return bladed articles to anyone under the age of 18.

Where a customer is unable or unwilling to provide proof of age when requested, we reserve the right to:

  • Refuse service;

  • Withhold release of the item; and/or

  • Cancel the transaction.

Delivery to Under-18s

If a delivery attempt is made and the recipient is under the age of 18, delivery will be refused.

In such circumstances:

  • The item may be returned to us by the carrier; and

  • Any re-delivery or additional postage costs will be the responsibility of the customer.

No refunds will be issued where delivery fails due to the customer or recipient being under the age of 18.

Responsibility of the Customer

It is the customer’s responsibility to ensure that:

  • The purchaser and recipient are both over 18;

  • Someone over 18 is available to accept delivery where required; and

  • All legal requirements are met.

Compliance with Law

This policy forms part of our commitment to responsible trading and public safety.

Any attempt to circumvent age-restriction laws may be reported to the relevant authorities.

Website Terms & Conditions

Introduction

These Terms & Conditions govern your use of this website and any purchases made through it.

By accessing this site or placing an order, you agree to be bound by these terms, along with our Privacy & Cookies Policy, Returns & Refunds Policy, Shipping & Delivery Policy, Age Verification Policy, and Legal Notice.

If you do not agree, please do not use the website.

Eligibility

You must be at least 18 years of age to purchase any age-restricted items or services through this website.

Accuracy of Information

We take reasonable care to ensure that all information on this website is accurate and up to date. However, we do not guarantee that descriptions, pricing, or availability are error-free.

We reserve the right to correct errors and cancel orders where necessary.

Orders & Payment

All orders are subject to acceptance and availability.

Payment must be received in full before goods are dispatched or services booked.

We reserve the right to refuse any order at our discretion.

Intellectual Property

All content on this website — including text, logos, graphics, and branding — remains the property of “The Blade Medic” unless otherwise stated.

Unauthorised reproduction, copying, or use is prohibited.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any loss or damage arising from:

  • Use of this website;

  • Inability to access the website;

  • Reliance on information displayed on the website; or

  • Actions taken by third-party service providers.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any matter which cannot legally be excluded.

Third-Party Services

This website may rely on third-party platforms such as payment processors, delivery services, and hosting providers.

We are not responsible for their actions, systems, or performance.

Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

The current version will always be displayed on the website.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Service Terms & Conditions

Scope of Services

These Terms & Conditions apply to all sharpening, restoration, repair, and related services.

By submitting an item or booking a service, you agree to these terms in full.

Legal Compliance

Customers are responsible for ensuring that any item submitted is lawful to possess and transport under UK law.

We reserve the right to refuse work on any item believed to be illegal or unsafe.

Age Restriction

We will not provide services relating to bladed articles to anyone under the age of 18.

Proof of age may be required before work begins or before items are returned.

Payment

All services must be paid for in advance unless otherwise agreed in writing.

Deposits and advance payments become non-refundable once work has commenced or materials have been ordered.

Refunds & Cancellations

Refunds for sharpening or restoration services will not be issued once work has started.

Cancellations before work begins may be refunded at our discretion, minus any costs already incurred.

Condition of Items

Customers acknowledge that bladed articles may already be worn, damaged, weakened, or structurally compromised prior to being submitted.

We are not responsible for pre-existing faults, failures, or weaknesses that become apparent during or after work is undertaken.

Risk & Liability

All bladed articles are inherently dangerous tools.

We accept no responsibility for injuries or damages occurring:

  • Before the item is received;

  • During the service process; or

  • After it has been returned.

Customers remain solely responsible for the safe handling, storage, and use of their items at all times.

Transport & Delivery

Customers are responsible for transporting items lawfully and safely.

Where items are shipped, we are not liable for loss, damage, or delay caused by postal or courier services.

Refusal of Service

We reserve the right to decline or cease work at any stage if safety, legality, or compliance concerns arise.

Governing Law

These Service Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall fall under the exclusive jurisdiction of the courts of England and Wales.

By accessing this website or utilising our services, you confirm that you have read, understood, and agree to be bound by the Terms & Conditions and all policies listed above.